Last June I flew China Eastern for 13 hours from Osaka, Japan to Rome via Shanghai. The flight cost about $500, several hundred dollars cheaper than most comparable options.
The morning flight on an Airbus A350 landed on time and I found the flight attendants very helpful. My middle seat was fine; The set included bed linen and a headrest.
However, I was disappointed with the overall flight experience.
China Eastern’s website and mobile app appeared to be aimed primarily at Chinese-speaking users, and online registration took more than an hour – the site constantly switched between languages and had many broken links.
I also found the Wi-Fi confusing. Basic speeds cost $20, which is too expensive for me. There is a way to get free internet access, but it wasn’t clear at the time of booking and requires passengers to pre-register for a limited number of passes on a first-come, first-served basis before flying.
I also didn’t like the food or entertainment.
The broccoli and rice dish was too sweet for my taste, and the vegetables in my noodle dish seemed overcooked. It was all a no-brainer and one of my least favorite airplane meals.
Meanwhile, I thought the movie options were lacking, consisting almost entirely of Chinese films and offering limited subtitle options. I understand that the airline probably does a better job of serving Chinese customers, but as an American, it was frustrating.
It was also a reminder to always bring snacks and movies with you rather than relying on airline suggestions.
China Eastern did not respond to Business Insider’s request for comment.