Customers are asked to remain patient while crews investigate and work to restore service.
The widespread cable internet outage affected Truespeed customers connected through Cogeco’s last mile network.
Truespeed says the outage is the result of a fault in Cogeco’s upstream network infrastructure, which left many customers without internet service.
The company says it is actively monitoring the outage and is working to receive updates from its development teams. The estimated time frame for repairs has not yet been announced.
Truespeed also reports that Cogeco’s online crash reporting system is currently unavailable. The company believes the website may be down due to the network issue itself or unusually high traffic as customers search for information.
Customers are asked to remain patient while crews investigate and work to restore service.
Truespeed says it will provide further updates once it receives official information, including estimated repair times.
The outage affected customers using Truespeed cable internet service provided through Cogeco’s last mile network. Anyone experiencing a service outage is encouraged to monitor Truespeed’s communication channels for the latest updates as they become available.
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